VetUp Professionalism for Veterinary Professionals Certificate Course

$225.00

The VetUP Veterinary Professional Certificate elevates the individual team member’s integrity, communication skills, and readiness.

From the awesome twosome of Rebecca Rose, RVT, and Alyssa Mages, CVT, comes the VetUP program! VetUP is like a turbo boost for professional skills and teamwork in the veterinary world.  This program comes ready to go with courses specific for  both managers and team members, with all having the common goal of leveraging those human skills often left behind.

Certificate Program Overview

This course supports veterinary professionals (assistance, receptionists, technicians, managers, and veterinarians) in elevating skills of professionalism. Classes are designed to deliver programming in exemplifying and developing habits as a professional in communication, de-escalation, teamwork, accountability, inclusivity, goal setting, career satisfaction, and wellbeing. Upon completion, attendees receive a valuable certificate proving dedication and commitment to the hard, soft skills building a career in veterinary medicine that is founded in professionalism. The facilitators’ passion for the empowerment and wellbeing of veterinary professionals shines through, sharing their stories from the field, inspiring excellence. A detailed course description and module topics are listed below. Please do not hesitate to contact if you have any questions.

Ask about our group discounts! Click Here for more information.

So, what are you waiting for? Let’s level up, together!

Registration Includes:

  • An official certificate
  • 9 RACE Approved CEU for Veterinarians and Veterinary Technicians
  • 2 year membership to the online Animal Health and Wellness Resource Center
Course Outline:
 Module 1- Defining Professionalism and Failing Up

Every week I fail. Every week I am told no. Every week I try again. This is how I know I am failing up! To be honest, failure is a thing when no lesson is learned. Veterinary professionals “failing up” may be exhibiting a trait of professionalism. What are the traits of a professional? The first exercise is just that, identifying the traits of a professional. Throughout your day, recognize the many ways in which you can further demonstrate and exemplify professionalism. As you progress through your course, these traits will become resoundingly more apparent. 

Module 2- Idea Mission Possible with a Vision and Values
Throughout the Certificate Program, you will be leaning a lot on the team approach to communication, goal setting, and the delivery of remarkable client experiences. But for NOW, you are asked to focus on your personal values and vision aligning with a team’s purpose and daily mission. Time for some soul searching, answering the questions, “What do I value? What is the vision for my career in veterinary medicine?” You may feel the creation of a personal Values and Vision statement is cold and/or too corporate, however, in my experience, it is precisely the driver for all possibilities. 

Module 3- Synergy- Being a Contributor on a Dynamic TeamA thriving veterinary practice relies not only on individual expertise but also on the collective synergy and collaboration of its team members. We’re going to address the concept of synergistic growth within veterinary practices and delve into strategies for fostering a dynamic team environment conducive to innovation, productivity, and sustainable success. This session will provide you with actionable insights and strategies for being on a dynamic team fostering synergistic growth, innovation, and excellence in veterinary care delivery. 
 
Module 4- Checking your Account-ability

At the foundation of all functioning, productive, and purpose-driven teams is trust. Within trust is a high level of accountability. Checking Accountability, where does it begin? Answering, “Accountability begins with me,” is correct. Anything less of that falls short. Absolutely, accountability begins by looking in the mirror. What are the traits of a person exemplifying a high level of accountability? Together we will determine how you can build trust and accountability accounts. AND we have to talk about testing assumptions related to biases. 

Module 5- De-escalate to Communicate and Effective Communication

The field of veterinary medicine is riddled with emotionally charged events and circumstances! Clients can be angry, co-workers can be critical, and managers are eager to support their team in managing difficult conversations. Thankfully, there are tools in your toolbox for such incidents. We will review the completed DiSC assessments and determine how best to de-escalate a situation. Through self-awareness and feedback, skills can be elevated. 

Module 6- Inclusivity – the “I” in Team

With DEIB (Diversity, Equity, Inclusivity, and Belonging) continuing to be a hot topic across industries, we in veterinary medicine must continue to have the conversation(s) to ensure that this is an integral part of our industry. Being inclusive is second nature to some, and to others, it is a skill that needs developing.Veterinary team members involved and fully invested may create a culture where DEIB concepts become a reality. 

Module 7- SMARTer Goal Setting

The achievement of professional goals is vital for your success and growth of veterinary medicine. Implementing SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals, coupled with actively sharing with others on your team, can significantly enhance efficiency, longevity, and overall career satisfaction. We will delve into the principles of SMART goal setting and provide practical strategies for leveraging your strengths to drive success. Here is where we empower you with the knowledge and skills necessary to implement SMART goals effectively, supporting your healthy and sustainable life and career in veterinary medicine.

Module 8- Conquering the Myths: Wellbeing IS essential

Many myths exist regarding mental health and wellbeing, but we will aim to debunk and normalize them. We will identify a few of the myths and discuss one that lights my fire: the concept of work/life balance (“Wait? What?,” how can that be?! Disrupting Work/Life Balance??). What exactly does work/life balance look like? In my experience, team members will explain they want it (work/life balance), but what does it mean? What is an alternative? 

Module 9- Debriefing, Incorporating, Solidifying, Collaborating

Effective teamwork is essential for delivering high-quality care and ensuring positive outcomes in veterinary medicine. The DiSC assessment framework offers valuable insights into individual behavior styles and communication preferences, providing a foundation for building a cohesive and collaborative team culture. This session gets into how veterinary professionals can fully understand, discuss, and incorporate DiSC principles to foster teamwork, communication, and mutual respect among team members. Attendees will be able to harness the principles of the DiSC assessment in establishing a solid foundation for teamwork, communication, and collaboration in veterinary medicine, ultimately enhancing patient care and career success. 

“This program 20-1230986 is approved by the AAVSB RACE to offer a total of 9.00 CE Credits (9.00 max) being available to any one veterinarian: and/or 9.00 Veterinary Technician CE Credits (9.00 max). This RACE approval is for the subject matter categories of:
Category Three: Non-Scientific-Practice Management/Professional Development using the delivery method of Non-Interactive-Distance. This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board’s CE requirements. RACE does not “accredit” or “endorse” or “certify” any program or person, nor does RACE approval validate the content of the program.”

Scroll to Top